Filed a BBB complaint. The company has not even bothered to respond to the BBB complaint, nor bothered to return any of the polite voicemails I have left them before & after filing the BBB complaint.
Was insured by Transportation Insurors from 3-29-17 through 8-31-17.
They would receive ZERO stars if Google would allow.
Strike 1: I traded in my truck and purchased a new truck on July 24th 2017. Called on the day I signed papers and took delivery. They gave me the new monthly premium going forward and on the next payment to include the pro-rated amount given to me on the phone. Made payment same day, and though okay good to go. I then receive a Notice of Cancellation stating I am delinquent on my payments by less than $10. Long story short here: their employees do not have the competency to do their jobs correctly and gave me the incorrect monthly premium on the phone...so I had to pay a $25 re-instatement fee because of their mistake.
They only received the one star because I had to select at least one! This company is a joke! They referred me to an agent that was bogus. They took my credit card info for what was supposed to of been automatic bill pay. Well my bill didnt get paid at all and I got cancelled without knowing and I drove over a week all over the US without insurance! No phone call nothing! They said they sent a letter via postal mail, well my truck doesnt receive mail when im on the road. Anytime I have tried talking to or dealing with Transportation Insurors it was like dealing with a bunch of teenage girls laughing and giggling on the phone and then putting me off on the next guy to deal with the same thing... Just all around a JOKE JOKE JOKE! I now found CHEAPER insurance 50 bucks a month cheaper and much more professional. Also, I once filed a Claim because my truck received major hail damage, The hood, roof, drivers side door and bedside had half dollar size dents all over the truck! They sent some fly by night guy to look at my truck and he spent over 3 hours at my house having me move my truck to different parts of the yard to get (the perfect picture) then tried to bribe me to give him a set of tires i had in the garage for his truck! After i refused to sell them or give them he got upset and left saying he would make sure my claim wasnt taken care of. Well he was right! Next thing i know transportation insurors sent me a letter that they believe my truck could of been fixed for around 800 dollars and my deductable was 1000 so they didnt pay up. So I paid a local body shop to fix my truck. It cost me 4500 out of pocket! Why did i even have insurance with them? good question.... but never again!
Bottom line: this is a poor company. They do not admit to any mistakes they make or desire to correct them properly, and won't even respond to a BBB complaint? That should speak for itself. I get that a business is not required to be BBB registered, but when they choose to ignore your complaint/concern entirely when trying to interact with them directly or via the BBB (whether registered or not), that is a POOR & INADEQUATE business.
This company has no backbone for honesty or ethics. Look elsewhere, and believe me - there are numerous other insurance companies offering the commercial coverage we need at a better price AND better service.
Strike 2: I called in August to notify them that I would like to cancel my insurance effective on August 31st 2017. I had explained to the person I spoke with that I will be leasing onto a different carrier beginning September 1st 2017, and they require me to obtain my insurance through the same company they are using. I was told that my deposit/bond will be refunded in approximately 3-4 weeks after my policy is cancelled. Be aware that Transportation Insurors requires a deposit/bond equal to a months premiums that they hold onto (for no useful reason whatsoever). Throughout September I received 4 notices - 1-Cancelled Flat, 2-Cancelled due to delinquency, 3-Cancelled Flat, 4-Cancelled due to delinquency. So I received 2 notices that my policy has been cancelled at my request, yet receive 2 other notices that my policy has been cancelled due to delinquent payment. I phoned them to ask why this is messed up and was told that their system shows the policy has never been cancelled and that I am delinquent and will not be receiving my deposit/bond. Then throughout October, I receive the same 4 notices again, all with October dates.
Transportation Insurors Inc is a US Insurance Agency based in Delphi, Indiana. Transportation Insurors Inc is located at 111 E Main St, Delphi, IN 46923, USA.
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